Return & Exchange
This "return and exchange policy" applies to all purchases made through topgentle.com, the mobile application, and any other website or application (collectively, the "site") that directs you to this "return and exchange policy." All goods purchased by Top Gentle store can only be returned to the original store.
Online purchases made through this website are valid for 30 days from the date of purchase and may be replaced, refunded, or refunded. Your packing list provides a postmarked date that specifies the last day you must mail or return to one of our stores.
Please provide the right shipping address, if it is due to the incorrect logistics delivery address provided by the buyer that the delivery cannot be delivered, the buyer shall bear the consequences.
All items returned or exchanged must be washed, damaged, and in good condition with all labels. Jewelry must be in its original packaging. All returned items must be accompanied by a packing list and customs documents (if applicable).
The return shipping costs for non-product quality issues shall be borne by the buyer.
Non-Top Gentle store merchandise purchased online and "exclusive online merchandise" cannot be returned to the store.
Notice of arbitration: unless you exclude and exclude certain types of disputes described in the arbitration section below, you agree that your dispute with Top Gentle store will be resolved by combination, separate arbitration, and you waive your right to participate in litigation or industry-wide arbitration under the plan.
If you have any other questions, please feel free to contact us at firstname.lastname@example.org or chat with us on Facebook Messenger.